eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? These tools provide a simple numerical snapshot, but their simplicity is also their Achilles heel.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Features & Usability Survey Vista includes templates for NPS, CSAT, engagement, and exit survey creation. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Ameyo Callversations

APRIL 21, 2022

Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. NPS : Medallia scores 9.7,

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52