NPS Social Listening Social Media 
Sprinklr
OCTOBER 20, 2021
When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.
SurveySensum
JUNE 13, 2021
Tune into social listening. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Provide real-time customer support.
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Execs In The Know
FEBRUARY 17, 2023
Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.
Help Scout
APRIL 27, 2021
Traditionally this has been done with CSAT surveys or NPS, but there are many other ways that you can learn about your customers: Focus groups. Social media. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Point of sale studies. CRM insights. Landing pages.
Aquire
OCTOBER 5, 2021
Posting on social media about a positive or negative experience. Social media. Good communication takes many forms, but on mediums like live chat, email, social media, or messaging, the more concise the better. Calling support (many companies have digitized their call centers). Video chat. Knowledge base.
Fonolo
JULY 5, 2023
In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Word of Mouth and Social Cues It’s the hardest to measure but word of mouth is an incredibly important factor in how customers perceive your brand — especially if you have a small business.
Aquire
AUGUST 2, 2021
Train your team Take advantage of live chat Pay attention to self-service Gather feedback Listen to social media Use your analytics Make proactiveness a habit. Usually, you’ll get to send CSAT or NPS surv eys. Listen to social media. Social media is also a great customer service tool.
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