Customer Bliss

JANUARY 5, 2016

There are three questions that customers answer through social media. The power of social listening – in person or online – has an increasingly high impact on purchase decisions. When you deliver a reliable experience, you earn the right to your customer’s story through word of mouth. Honored, distrusted, ignored?

Social Listening 53

Social Listening Outlook Social Media Innovation 53

Customer Bliss

JANUARY 5, 2016

There are three questions that customers answer through social media. The power of social listening – in person or online – has an increasingly high impact on purchase decisions. When you deliver a reliable experience, you earn the right to your customer’s story through word of mouth. Honored, distrusted, ignored?

Social Listening 40

Social Listening Outlook Social Media Innovation 40

Customer Bliss

JANUARY 5, 2016

There are three questions that customers answer through social media. The power of social listening – in person or online – has an increasingly high impact on purchase decisions. When you deliver a reliable experience, you earn the right to your customer’s story through word of mouth. Honored, distrusted, ignored?

Social Listening 40

Social Listening Outlook Social Media Innovation 40