eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. AI can infer customer sentiment from what theyre already saying or writing.

AI 359

AI CX Sentiment Analysis Predictive Analytics 359

SurveySensum

MAY 30, 2025

But, this data is messy, subjective, and constantly evolving. Thats where sentiment analysis steps in. But when it comes to choosing the right sentiment analysis tool for your business, the market is flooded with them. So in this blog post, Ill walk you through a few of the best sentiment analysis tools out there.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

eglobalis

MAY 13, 2025

Beyond Surveys: Listening to Unstructured and Silent Feedback Much of the valuable feedback in B2B relationships is never explicitly given via a survey question. Gartner analysts predicted that by 2025, 60% of VoC programs will supplement surveys by analyzing voice and text interactions with customers.

B2B 312

B2B AI Customer Survey VOC 312

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Data Cleaning : It removes irrelevant data (e.g.,

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. The second challenge lies in whether it’s structured or unstructured data.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52