Predictive Analytics Sentiment Analysis Unstructured Data 
CSAT.AI
SEPTEMBER 25, 2017
Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. The second challenge lies in whether it’s structured or unstructured data.
SurveySensum
OCTOBER 29, 2024
Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.
SurveySensum
NOVEMBER 26, 2024
While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. However, this comes at an additional cost.
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