Callminer

DECEMBER 5, 2019

An ability to capture conversational data across existing communication systems and then correlating insight within a common analytics platform offers a cost-effective means for blending omnichannel insight. Predictive Analytics Will Drive a Better Customer Experience.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. That’s where contact center analytics comes into play. What is Contact Center Analytics? Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

SEPTEMBER 11, 2024

Creating digital experiences at every touchpoint is just not enough. You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. So, let’s see what your customers are demanding and how to meet and exceed them. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. customers canceled in the past).

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. customers canceled in the past).

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

Ameyo Callversations

APRIL 21, 2022

This is driven by the customer’s need for a more personalized experience and businesses’ understanding that customer support is a crucial touchpoint for building brand loyalty. It creates a more personal touchpoint with the customer, builds trust and credibility, and can help to increase customer satisfaction and loyalty.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52