Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Social Listening Start-ups 98

SurveySensum

APRIL 28, 2025

When businesses fail to listen to their customers, frustration builds, leading them to switch to competitors. However, a VoC program enables you to gather real-time feedback across multiple channels – surveys, reviews, social media, and direct interactions – to identify pain points and take proactive action.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Indirect customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Aquire

DECEMBER 21, 2021

RELATED: Innovation in the Retail Industry: The Future of Customer Experience. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Giveup : Quit data silos. is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

SurveySensum

SEPTEMBER 19, 2022

Social media. Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media. Customer interviews. In-app surveys.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Spotify’s yearly reports on what music each user listened to, Netflix’s “Because you watched X”, and so on. Recommendations from Netflix.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. Whether through email updates, website announcements, or social media posts, keeping your customers informed about taken action demonstrates transparency and accountability. Be transparent about the feedback process.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Experience Investigators

MARCH 25, 2025

Our friend Brooke Sellas , founder and CEO of B Squared Media , guides organizations in delivering unmatched customer support on social media. Customers expect brands to meet them where they are, whether thats on social media, chat, or other digital channels (lets face it: IRL is happening less and less with younger shoppers).

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 14, 2025

They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting. Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys.

Social Media 52

Social Media Non-Profits E-commerce AI 52