Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Social Listening Start-ups 98

Customer Experience Matrix

JULY 7, 2017

Lexer is unusual in both ways, having started in Australia as a social media listening platform. Social media is still a major focus for Lexer. Lexer ingests data in near-real-time, making social media posts available to users within about five minutes.

Social Listening 48

Social Listening Social Media Sports Sales 48

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Inventory management: Improve inventory management by identifying product availability issues, popularity of sales channels, etc. Operations.

CXM 111

CXM Social Media Social Listening Manufacturing 111

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Customer perception has never mattered more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Help Scout

APRIL 27, 2021

Point of sale studies. Social media. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Combined with social listening tools and feedback analysis , this empathetic approach can set off fireworks between you and your community. CRM insights.

Net Promoter Score 135

Net Promoter Score Social Media Customer Satisfaction Start-ups 135

Zendesk

OCTOBER 18, 2022

Utilize social media. Additional tips: Pay attention to what your customers are saying online through social listening platforms. You can also get insight into customer needs and expectations via social listening and surveys. Additional tips: Listen to what your customers want and respond accordingly.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

CommBox

MARCH 2, 2022

For instance, people will probably reach out during the decision stage for the pre-sale to find reasons whether the product or service is a good fit for them. On the other hand, your customer support should build relationships with high-value clients who have spent the most money on your brand for post-sale.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Indirect customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Business Seeks Industry-Specific CRM. Deployment : Cloud-based.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Aquire

DECEMBER 21, 2021

But, the past year was extra hard due to the uptick in digital sales and support requests, brought about by the pandemic. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Wellbeing : Keep your team “healthy”.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. With the rise of big data analytics , companies can gather and analyze vast amounts of customer data from various sources like social media, surveys, and purchase history. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. For example, the online sales of Amazon have increased especially for essential household and medical items.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Gainsight

JULY 30, 2024

Customer metrics typically refer to more quantitative aspects such as sales volumes, customer demographics, and acquisition costs. Social Listening Social listening involves monitoring social media platforms to track conversations and mentions related to a brand.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 Post-sales issues. Post-sales follow-up. It can be email, different social media platforms, live chat, etc. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

SEPTEMBER 19, 2022

Social media. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

CallCare

NOVEMBER 23, 2021

We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. Your company may use social listening techniques to learn about client sentiments on social media platforms. Consider the emotional state of someone calling in.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

SugarCRM

APRIL 22, 2020

Interact with customers directly via social media management: A solid social media marketing strategy is a great way to interact with customers directly, whether it’s by promoting new content or company news, answering customer questions or running creative brand awareness campaigns.

Manufacturing 29

Manufacturing Social Media Social Listening CRM 29

Retently

FEBRUARY 9, 2024

Qualitative data offers valuable insights for sales, marketing, product development, and customer success strategies. Whether through email updates, website announcements, or social media posts, keeping your customers informed about taken action demonstrates transparency and accountability.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Zendesk

OCTOBER 20, 2023

Sales teams use customer service plans to build customer relationships, identify ways to help customer service teams provide better support, and find cross-selling and upselling opportunities that benefit the customer. You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

SEPTEMBER 22, 2022

As a CSR at Swimfish , I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value. My experiences at these companies helped me develop skills like relationship building, sales, conflict resolution, organization, and time management. Links to your professional social media profiles (LinkedIn).

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

Aquire

OCTOBER 26, 2021

That goes for social media targeting, too — you know, when you’re thinking about buying a robot vacuum cleaner and then suddenly start getting bombarded by ads about it on Facebook or Instagram. Social listening and responding is also a great opportunity for individualized engagement. Just don’t be sales-y.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Retently

DECEMBER 10, 2024

Real-Time Feedback Analysis: Analysis of unstructured feedback in real-time with capabilities to integrate with external social listening tools for broader coverage. Growth Custom : You need to contact sales for cost estimates (custom seats, 20,000+ responses/month, enrich 3,000 responses/month).

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 81

Social Media Customer Service Start-ups Legal 81

Experience Investigators

MARCH 25, 2025

Our friend Brooke Sellas , founder and CEO of B Squared Media , guides organizations in delivering unmatched customer support on social media. Customers expect brands to meet them where they are, whether thats on social media, chat, or other digital channels (lets face it: IRL is happening less and less with younger shoppers).

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

Customer Bliss

NOVEMBER 1, 2016

Brenda is a senior leader with successful background in leading large corporate initiatives in sales and marketing, brand management, customer satisfaction and retention, and supply chain performance management on both domestic and international levels. For Brenda, one obvious “gap” here was social listening.

Social Media 47

Social Media Non-Profits Construction Social Listening 47

SurveySensum

JANUARY 13, 2025

In other words, as we talk about online reviews and comments, social media, and forum discussions! You didnt send out a survey, but when scrolling through social media, you notice a few trends. By capturing insights from every customer interaction, you can drive sales, enhance loyalty, and unlock your ROI.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52