SurveySensum

JUNE 13, 2021

Tune into social listening. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. . Leverage automation.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

eglobalis

JULY 31, 2024

Social Media Management Tools Tools such as Hootsuite, Hubspot and Sprout Social among many players allow businesses to manage their social media presence, schedule posts, and track engagement metrics. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM Start-ups 87

Sprinklr

OCTOBER 7, 2021

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Fonolo

FEBRUARY 20, 2019

Incorporate Social Listening. Social listening goes beyond just monitoring online conversations: It’s a combination of qualitative observation and quantitative analysis of sentiment and intent. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Win the Customer

NOVEMBER 14, 2016

Originally branded as a way to listen to customers, there have been over 235,000 unique product, exposure, and involvement ideas submitted! Social listening is a vital tool in business development as it can help you uncover customer needs and gain valuable customer insights. Don’t hesitate to engage.

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Sprinklr

AUGUST 24, 2021

A good social selling program encourages genuine interactions in a compliant manner. It is not about selling at all costs, but about generating conversations, engagement, participation, while simultaneously supporting social listening and addressing the pain points of the audience.

Social Media 111

Social Media Social Listening CXM Compliance 111

Experience Investigators

AUGUST 3, 2021

Listen beyond what they tell you. Social listening is an industry buzzword, but it describes a very simple concept: monitoring social media and the web as a whole for mentions of your brand. But there’s one very common, very critical component of social listening that many brands overlook….

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Zendesk

DECEMBER 3, 2020

Then, keep those blind spots in mind the next time you’re vetting a social media post or campaign. Use social listening tools to surface feedback. Find out what negative comments your brand is already receiving on social media (before they turn into a trending topic). The most proactive step you can take?

Social Media 95

Social Media Social Listening Start-ups Customer Feedback 95

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

CommBox

MARCH 2, 2022

Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening. We also covered collecting customer feedback using social inbox and social listening.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Sprinklr

JULY 29, 2021

He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX. Away from the office, he enjoys traveling and gardening. The post Are you getting the most out of your product insights?

CXM 111

CXM Social Media Manufacturing Social Listening 111

Fonolo

APRIL 11, 2023

Use social listening tools Social listening tools can help contact centers identify any customer questions or problems that may not be directed at the company’s official social media account. By monitoring social media channels, contact centers can proactively address issues before they escalate.

Contact Center 81

Contact Center Social Media Social Listening Customer Satisfaction 81

Return Customer

SEPTEMBER 30, 2015

You can do it with the use of various social listening tools – some of them will cover much more than social media. Reputation monitoring tools, for instance Social Mention, Reputology, or Review Trackerscan are all extremely useful in this regard.

Social Media 122

Social Media Social Listening Customer Satisfaction Customer Service 122

Fonolo

OCTOBER 10, 2019

Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services. This is an important part of any company’s social media strategy. It can also help you assess the overall sentiment they hold towards your brand.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

OCTOBER 5, 2021

Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market. For this to work, you just need a deliberate approach — have dedicated team members to practice social listening, read and respond to reviews, and analyze survey responses.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 72

CXM Social Media Social Listening Retail 72

NGDATA

AUGUST 1, 2024

Social listening has become crucial for staying ahead of consumer trends and understanding market sentiments. Additionally, social media platforms are transforming into search hubs, serving as important discovery points for consumers.

Social Media 52

Social Media Social Listening AI Innovation 52

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 65

CXM Social Media Social Listening Retail 65

CommBox

JULY 18, 2021

Engage in social listening. That’s why you need to engage in social listening and widen your sources. . Social listening entails following tags, hashtags and mentions of your brand on different social media and online platforms where people may be expressing their opinions.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. But, simply publishing on these channels, while absolutely critical, is also missing the big picture. Monitor your competitors. Identify new business opportunities.

Social Media 101

Social Media CXM Social Listening Compliance 101

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Zendesk

OCTOBER 18, 2022

Additional tips: Pay attention to what your customers are saying online through social listening platforms. You can also get insight into customer needs and expectations via social listening and surveys. Additional tips: Listen to what your customers want and respond accordingly. Build a customer-centric culture.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Comm100

MAY 10, 2018

Use Social Listening. Use social listening to learn what other complaining customers have to say about your brand. For example, Comm100 has a feedback forum where customers can state problems, make requests, post ideas, and more. The content on this forum then goes to improving the product and developing new features.

Social Listening 88

Social Listening Social Media Customer Service Start-ups 88

Aquire

DECEMBER 21, 2021

For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Help Scout

APRIL 27, 2021

There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Combined with social listening tools and feedback analysis , this empathetic approach can set off fireworks between you and your community. Make their experience personal.

Net Promoter Score 135

Net Promoter Score Social Media Customer Satisfaction Start-ups 135

Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Did your actions prove your commitment to them? How does it feel to do business with you? Honored, distrusted, ignored? All of these come out in tweets, reviews and message boards.

Social Listening 53

Social Listening Outlook Social Media Innovation 53

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. Asking for feedback is the best way to close this gap. Here’s how: Use post-interaction and real-time feedback surveys. Follow up with customers over the phone or email to get clarifications. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. Netflix is a great example of a brand that truly understands its customer base. The brand pays close attention to viral trends related to their content and maintains a casual tone when interacting with its users.

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

Totango

MAY 3, 2019

And by listening to the insights that these communities generate you engage in social listening, which is a feedback loop between you and your community that can increase the value of your brand. Improve Customer Engagement and Loyalty with the Right Software.

Customer Loyalty 81

Customer Loyalty Start-ups Customer Relationship Social Listening 81

Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Did your actions prove your commitment to them? How does it feel to do business with you? Honored, distrusted, ignored? All of these come out in tweets, reviews and message boards.

Social Listening 40

Social Listening Outlook Social Media Innovation 40

Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Did your actions prove your commitment to them? How does it feel to do business with you? Honored, distrusted, ignored? All of these come out in tweets, reviews and message boards.

Social Listening 40

Social Listening Outlook Social Media Innovation 40

Fonolo

JULY 5, 2023

What is Social Listening, and How Do You Do It? The other way of ‘listening’ available to brands is listening to online chatter. Better still, automate it: Track customer sentiment score based on the language and tone a customer uses while they’re talking to an agent.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

AUGUST 2, 2021

Social media is also a great customer service tool. That’s because social media isn’t only a place to ask for customer opinions, but also a place to listen. By social listening, you may find the answers to questions like: . This could be part of gathering customer feedback, but it deserves its own category.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98