Remove Social Listening Remove Social Media Remove Text Analytics
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4 Marketing Strategies to expand your CX Strategy

SurveySensum

Tune into social listening. Harness data analytics. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Harness Data Analytics . Leverage automation.

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Mind Your Language! Lessons from the Confirmit Social Listening Event

Confirmit

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey. The event, titled “ Mind Your Language!

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Maximizing the ROI of Video Marketing with Customer Feedback

SurveySensum

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

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Why Emotional Intelligence Matters in The Contact Centre

CallCare

While measuring client emotions might be challenging, analytical tools can give important information. Your company may use social listening techniques to learn about client sentiments on social media platforms.

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Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

In other words, as we talk about online reviews and comments, social media, and forum discussions! You didnt send out a survey, but when scrolling through social media, you notice a few trends. By combining social media insights with other metrics, you gain a broader view of your brand perception.