Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric. The score should be above 0.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

AUGUST 23, 2023

It’s called Net Promoter Score (NPS) But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising. But if the score isn’t so great, it’s a sign that the company needs to up its game and make things better for customers.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

JANUARY 31, 2024

Net Promoter Score (NPS) NPS measures customer satisfaction and loyalty based on the likelihood of customers recommending a company to others. Identifying customers as promoters (scoring high on NPS) indicates a strong advocacy for the brand. it’s a game-changer! Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Execs In The Know

MAY 4, 2023

It’s been a game changer because it has allowed us to build trust with both our customers and our team members. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Driving change from Voice of Customer feedback is a game changer in customer experience management.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 2, 2023

But is customer feedback really a game-changer? Different Types of Surveys Customer surveys come in various forms, including customer satisfaction surveys , Net Promoter Score surveys, product feedback surveys, and more. Utilizing data analysis tools like Text Analytics software to identify trends and patterns.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. An advantage of Net Promoter Score with its 0 to 10 scale, it that it has a natural midpoint of 5. Non-parallel Scales.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

SurveySensum

DECEMBER 25, 2023

Revelations from Customer Feedback After sending surveys, they received eye-opening responses, especially to the question, “Why did you give this score?” With text analytics software , they dug deeper into customer feedback. (Yes/No) Let’s uncover how the company acted on the responses step-by-step and closed the feedback loop.

Retail 52

Retail NPS Text Analytics Customer Feedback 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. An advantage of Net Promoter Score with its 0 to 10 scale, it that it has a natural midpoint of 5. Non-parallel Scales.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

SurveySensum

JUNE 4, 2024

Pros Seamlessly integrates with other data and marketing tools Can obtain granular data points with ease User-friendly, reliable, and flexible platform Cons Lack of EMEA coverage for the gaming dataset Dashboards aren’t available for all data sources Pricing You have to contact the GWI team for pricing details. G2 Review : 4.4/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JUNE 6, 2024

5 In the game of customer experience management, only listening to VOC is not enough, you also need to take action. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. G2 Review : 4.7/5

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

FEBRUARY 6, 2024

Benefits of Using Cancellation Surveys Customer feedback gathered from cancellation surveys can be a game-changer for your business, bringing many benefits beyond just understanding why customers leave. Speech Analytics: Utilizing text analytics software to detect keywords like “cancel” or expressions indicating dissatisfaction.

Customer Feedback 52

Customer Feedback Start-ups Net Promoter Score Text Analytics 52

Qualtrics

SEPTEMBER 26, 2019

Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Devin is a Content Marketing Specialist at G2 writing about data, analytics, and digital marketing.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

DECEMBER 14, 2023

NPS is Not a Good Predictor of Growth or Customer Behavior NPS Only Shows a Single Dimension of Loyalty NPS Tends to Skew to the Extremes NPS Doesn’t Tell You What You Need to Fix NPS Doesn’t Tell You What is Popular NPS Doesn’t Take Consumer Demographics Into Account Gaming the NPS Score So, How Should You Measure Customer Experience? –

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. With AI-powered text analytics, SurveySensum identifies critical issues in seconds, automatically extracting customer complaints and sentiments from open-ended feedback. Custom Dashboards Information overload?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52